Terms & Conditions

Last Updated: March 6, 2025

These Terms and Conditions ("Terms") apply to the use of the SlouchFix website and the purchase of any goods from us. By using our website, placing an order, or subscribing to our services, you agree to comply with and be bound by these Terms.

1. Overview

SlouchFix ("we," "our," "us") is a UK-based company offering posture-correcting products to customers within the United Kingdom. These Terms govern your use of our website and services.

📧 Email: slouchfixofficial@gmail.com

2. Product Information

We aim to provide accurate descriptions, images, and prices for all our products.

Pricing:
🇬🇧 All prices are displayed in GBP (£).

Shipping Fees:
Any additional charges, such as shipping costs, will be clearly stated at checkout.

3. Order Process

When you place an order, you’re making an offer to purchase goods under these Terms.

✅ Order Confirmation: You will receive an email once your order is successfully placed.
✅ Order Acceptance: The sale is finalised when your order is dispatched.
✅ Stock Availability: If an item is out of stock, we will contact you with alternative options.

4. Payment & Pricing

✅ Accepted Payment Methods: We accept all major debit/credit cards, PayPal, and other secure payment methods.
✅ Price Changes: Prices may change at any time but will not affect confirmed orders.

5. Shipping & Delivery

🇬🇧 UK Shipping: Delivery typically takes 4–7 business days from the order date.

🚚 Tracking: You’ll receive a tracking number within 1–2 days after your order is processed.

⚠️ Delays: We are not liable for courier delays caused by weather, peak demand, or other external issues.

6. Cancellations & Returns

🇬🇧 UK Customers Only

✔️ 14-Day Money-Back Guarantee: You have the right to cancel your order within 14 days of receiving your item, under the Consumer Contracts Regulations 2013.
✔️ Returns: Accepted within 14 days, provided the item is unused and in its original packaging (unless incorrect size or colour).
✔️ Refunds: Processed within 14 days after we receive the returned item.
✔️ Exchanges: Need a different size or colour? We’ll guide you through the exchange process.
📦 Faulty or Damaged Items: Contact us immediately if your item arrives damaged or defective—we’ll replace or refund it right away.

7. Use of Data

We are committed to protecting your privacy. Please refer to our [Privacy Policy] for details on how we handle your personal information.

8. Consumer Rights

Under UK law, you are entitled to:

  • A 14-day cooling-off period for online purchases

  • Goods that are of satisfactory quality and match the description

  • A refund or exchange if the goods are faulty or misdescribed

These rights are protected under the Consumer Rights Act 2015.

9. Changes to Terms & Conditions

We may update these Terms occasionally. Any changes will be posted here with an updated "Last Updated" date.

10. Governing Law & Jurisdiction

These Terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

11. Contact Us

📧 Email: slouchfixofficial@gmail.com