Terms & Conditions

Last Updated: March 6, 2025

These Terms and Conditions (“Terms”) apply to the use of the SlouchFix website and the purchase of any goods from us. By using our website, placing an order, or subscribing to our services, you agree to comply with and be bound by these Terms.

1. Overview

SlouchFix (“we,” “our,” “us”) is a UK-based company providing posture-improving products to customers within the United Kingdom. These Terms govern your use of our website and services.

📧 Email: slouchfixofficial@gmail.com

2. Product Information

We aim to provide accurate descriptions, images, and prices for all our products.

💷 Pricing: All prices are displayed in GBP (£).

🚚 Shipping Fees: Any additional charges, such as shipping costs, will be clearly stated at checkout.

3. Order Process

When you place an order, you are making an offer to purchase goods under these Terms.

✅ Order Confirmation: You will receive an email once your order is successfully placed.

✅ Order Acceptance: The sale is confirmed when your order is dispatched.

✅ Stock Availability: If an item is unavailable, we will contact you with alternative options.

4. Payment & Pricing

✅ Accepted Payment Methods: We accept all major debit/credit cards, PayPal, and other secure payment options.

✅ Price Changes: Prices may change at any time but will not affect confirmed orders.

5. Shipping & Delivery

🇬🇧 UK Shipping: Delivery typically takes 4–7 days from the order date.

📦 Tracking: You’ll receive a tracking number within 24–72 hours once your order has been processed.

⚠️ Delays: We are not liable for courier delays caused by weather, peak demand, or other external factors.

6. Cancellations & Returns

🇬🇧 For UK Customers

✔️ 30-Day Money-Back Guarantee: You may return your item within 30 days of delivery for a full refund, provided it is undamaged and in its original packaging.

✔️ Returns: Items must be returned in original condition and packaging.

✔️ Refunds: Processed within 10 business days of receiving your return.

✔️ Exchanges: Need a different size or colour? Contact us and we’ll arrange an exchange.

📦 Faulty or Damaged Items: Please contact us immediately if your item arrives damaged or defective — we’ll replace or refund it right away.

7. Use of Data

We are committed to protecting your privacy. Please refer to our [Privacy Policy] for details on how we handle your personal information.

8. Consumer Rights

Under UK law, you are entitled to:

• A 14-day cooling-off period for online purchases

• Goods that are of satisfactory quality and match their description

• A refund or exchange if the goods are faulty or misdescribed

These rights are protected under the Consumer Rights Act 2015 and Consumer Contracts Regulations 2013.

9. Changes to Terms & Conditions

We may update these Terms from time to time. Any updates will be reflected here with an amended “Last Updated” date.

10. Governing Law & Jurisdiction

These Terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

11. Contact Us