Privacy Policy

Last Updated: March 6, 2025

SlouchFix ("we," "us," "our") is committed to protecting your privacy and ensuring a safe online experience. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website and use our services, in compliance with UK data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

By accessing or using the SlouchFix website (the "Site"), you consent to the collection and use of your personal information in accordance with this Privacy Policy.

1. Information We Collect

We collect different types of information to provide you with a smooth and personalised experience when visiting our website.

Personal Information
βœ” Contact Information: Name, email address, phone number, and shipping address when you make a purchase or contact us.
βœ” Payment Information: Payment details (e.g., credit/debit card or PayPal) are securely handled by third-party payment processors and not stored on our servers.
βœ” Account Information: If you create an account, we collect your username, password, and order history.

Non-Personal Information
βœ” Cookies & Tracking Data: We use cookies and similar technologies to collect browsing activity, pages visited, and interactions with ads.
βœ” Device & Usage Data: This includes information about your browser, IP address, and operating system to optimise site performance.

2. How We Use Your Information

We use the information we collect for purposes including:

βœ” Order Fulfilment: Processing and delivering your order, managing returns or exchanges.
βœ” Customer Support: Responding to enquiries and support requests.
βœ” Marketing (Optional): Sending promotional emails if you’ve opted in (you can unsubscribe at any time).
βœ” Personalisation: Showing product suggestions and content based on your browsing habits.
βœ” Site Improvement: Analysing website usage to improve performance and experience.

3. Legal Basis for Processing

In line with UK GDPR, we only process your data where there is a lawful basis to do so. These include:

βœ” Your consent (e.g. subscribing to marketing).
βœ” Performance of a contract (e.g. fulfilling your order).
βœ” Compliance with legal obligations.
βœ” Legitimate interests (e.g. preventing fraud, improving services).

4. How We Protect Your Information

We take data protection seriously and implement strict security measures:

πŸ”’ Secure Transactions: All payments are processed through encrypted third-party gateways.
πŸ” Data Encryption: Sensitive information is encrypted during transmission.
πŸ‘₯ Access Controls: Only authorised team members can access your personal data.

5. Cookies & Tracking Technologies

We use cookies to:

βœ” Improve your experience (e.g. faster load times, remembering preferences).
βœ” Serve personalised ads and content.
βœ” Track site usage and optimise performance.

πŸ“Œ You can control cookie preferences in your browser settings. For full details, refer to our [Cookie Policy].

6. Sharing Your Information

We do not sell your personal data. However, we may share your data with trusted third parties:

βœ” Service Providers: Such as payment processors, delivery couriers, and customer service platforms.
βœ” Marketing Partners: To help deliver personalised ads (you can opt out).
βœ” Legal Compliance: If legally required to disclose your data to authorities or for fraud prevention.

πŸ“Œ All partners are GDPR-compliant and required to safeguard your data.

7. Your Rights Under UK Law

You have rights under the UK GDPR and Data Protection Act 2018, including:

πŸ”Ή Right to Access: Request a copy of the personal data we hold about you.
πŸ”Ή Right to Rectification: Ask us to correct any inaccurate or incomplete data.
πŸ”Ή Right to Erasure: Request deletion of your data under certain conditions.
πŸ”Ή Right to Restrict Processing: Ask us to limit how we use your data.
πŸ”Ή Right to Object: Object to certain types of data use, such as direct marketing.
πŸ”Ή Right to Data Portability: Request your data be transferred to another provider.

πŸ“§ To exercise any of these rights, please contact us at: slouchfixofficial@gmail.com

8. International Data Transfers

If any data is transferred outside the UK, we use safeguards such as:

βœ” UK Standard Contractual Clauses (SCCs)
βœ” Data transfer agreements that ensure GDPR-level protection

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted here with an updated β€œLast Updated” date.

βœ” For significant changes, we will notify you via email or with a clear notice on our site.

10. Contact Us

If you have any questions or concerns about your privacy or this policy, please get in touch:

πŸ“§ Email: slouchfixofficial@gmail.com